Placement Responsibilities

My main responsibilities at Mitsui included providing general first and second line support to users. Some of these tasks included;

User Accounts:
Creating new accounts for users, liaising with managers on the access levels of each new user, desk location and providing mobile phones and PDA’s.
Unlocking user accounts, resetting, enabling and disabling user accounts as needed.

Helpdesk:
Monitoring the inflow of calls and emails sent to the help desk, answering user questions on various topics and helping to solve user problems that have been allocated to me.

Training:
Giving inductions to new users, providing basic training on how to use computer applications and equipments.

Disaster Recovery:
Ensuring that all jobs are backed up accordingly on a daily basis.
Providing Citrix access to all users to ensure that they can log on to the system from any location in case of a disaster or on holiday.

Networking:
Carrying out network audits, ensuring that all computers, printers and phones are correctly patched in the comms room.

Ghosting:
This involves loading a copy of our Operating System, which we have loaded on one of our servers, on to all new computers that are going to be used by employees. I log on to the server which has the ghost image, get it ready to accept clients, then I go to the computer and set it up from the BIOs to request the ghost image. As soon as the server realises that a ghost image has been requested, it deploys the image and I go about installing the latest microsoft patches, adding the computer to our domain and installing our Anti virus system.

Software Installation
I ensure that all software is installed on users computers as requested by the users or their managers. When new software arrive, I load a copy of the software and license key on our server for futer use. I also install upgrades when necessary.

Hardware Maintenance
I look after most of the computer hardware used by the company. I order replacements when needed and liaise with lanware to repair whichever ones that can e repaired.

Blackberry / PDA / mobile phone support
One of my main responsibilities in the last six months of my placement involved providing all levels of support for all company PDA's and mobile phones. I was the first line of contact whenever users had problems with their PDA's or mobiles both in the country and abroad.